Terms of Service
Last updated: October 20, 2026 • Effective Date: November 1, 2026 • Version 2.8
Important Arbitration Notice
These Terms contain an agreement to arbitrate that requires all claims to be resolved on an individual basis through binding arbitration rather than jury trials or class action lawsuits.
1. Agreement to Terms
Section 01 / 09These Terms of Service constitute a legally binding agreement between you and FoodHub Hospitality Group governing your access to and use of our website, mobile ordering applications, in-restaurant kiosks, and delivery services.
2. Account Registration & Security
Section 02 / 09To place an order or redeem loyalty rewards, you must register a customer account with a valid mobile phone number or email address. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
3. Menu Ordering, Pricing & Payments
Section 03 / 09All prices displayed are in U.S. Dollars (USD) and do not include applicable state and local sales taxes, delivery surcharges, or optional gratuities, which are itemized prior to final checkout authorization.
Order Modifications & Kitchen Execution
- Kitchen Preparation: Once an order is submitted and received by our kitchen display systems, it immediately enters cook pacing queues and cannot be cancelled online.
- Item Substitutions: In the rare event that an ingredient is unavailable, our team will contact you or apply your pre-selected substitution preference.
4. Delivery & Pickup Terms
Section 04 / 09Estimated delivery times are forecasts and may fluctuate based on weather, traffic, and high-volume dining hours. Hot delivery is guaranteed within our defined metropolitan radius.
Our dispatch pipeline aims for courier pickup within 15 minutes of cooking completion.
Pickup orders are held at our heated collection counter for up to 45 minutes past pickup time.
5. Table Reservation Terms
Section 05 / 09Table reservations made through FoodHub are held for fifteen (15) minutes past the scheduled arrival time. Parties of 8 or more require direct telephone confirmation with our host team. Online cancellation is free up to 2 hours prior to seating.
6. Loyalty Rewards & Promotional Codes
Section 06 / 09Rewards points, promotional codes, and complimentary welcome gifts have no cash redemption value and cannot be transferred, sold, or bartered. Promotional codes must be entered prior to payment completion.
7. Limitation of Liability
Section 07 / 09To the maximum extent permitted by applicable law, FoodHub and its affiliates, officers, and employees shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of our digital platforms or dining services.
8. Dispute Resolution & Binding Arbitration
Section 08 / 09You and FoodHub agree that any legal dispute, claim, or controversy arising out of these Terms or our services shall be settled by binding individual arbitration administered by the American Arbitration Association (AAA) in Davidson County, Tennessee.
9. Contact Legal Department
Section 09 / 09For legal inquiries or notices regarding these Terms:
FoodHub Hospitality Group — Legal Counsel
Attn: Office of the General Counsel
1200 Broadway, Suite 400, Nashville, TN 37203
legal@foodhub.com
Replies within 48 business hours
(615) 555-0142
Mon–Fri 8:00 AM – 6:00 PM CST