Privacy Policy
Last updated: October 24, 2026 • Effective Date: November 1, 2026 • Version 3.2
Notice to California, Virginia & Colorado Residents
You possess designated legal rights regarding your personal information under the California Consumer Privacy Act (CCPA/CPRA) and related state frameworks. You may easily exercise your opt-out rights directly in Section 5: CCPA Privacy Choices below.
1. Information We Collect
Section 01 / 09When you visit FoodHub websites, mobile applications, or order in our dining establishments, we gather personal data necessary to execute culinary preparation, streamline rapid delivery logistics, and provide tailored gastronomic hospitality.
A. Information You Provide Directly
- Order & Fulfillment Details: Recipient legal name, physical doorstep delivery address, unit/gate access codes, pickup time preferences, and allergen or preparation notes.
- Payment Credentials: All credit/debit card numbers and payment tokens are handled directly by PCI-DSS Level 1 compliant gateways (Stripe). FoodHub never stores unencrypted full card credentials on its local storage clusters.
- Profile & Taste Preferences: Favorite kitchen menus, past order frequencies, dietary exclusions, and loyalty program reward IDs.
B. Automated Technologies & Telemetry
When accessing our cloud-driven ordering portal, our servers record standard internet protocol (IP) metrics, device hardware signatures, operating system revisions, app store versions, and network connection latency to maintain real-time menu synchronization.
2. How We Use Information
Section 02 / 09FoodHub operates under strict culinary operational principles. We deploy collected data strictly for standard operational business purposes:
Direct transmission of dish itemizations, cook temperatures, and kitchen pacing queues to cook staff.
Real-time route calculation and delivery address transmission to assigned drivers for hot delivery.
Maintaining dining room capacity blocks, guest party seating preferences, and event reservations.
Protecting against unauthorized chargebacks, bot account registrations, and unauthorized checkout attempts.
3. Sharing & Third-Party Disclosure
Section 03 / 09FoodHub does not, and will never, monetize customer credit details or sell consumer banking information. We disclose discrete subsets of data only to bounded entities governed by enforceable non-disclosure contracts:
Authorized Partner Subsets
- Fulfillment & Courier Partners: Contracted delivery couriers receive your delivery name, address, and masked proxy phone number solely during transit.
- Communication Gateways: Cloud SMS gateways (e.g., Twilio) receive phone numbers strictly to dispatch automated order status updates and reservation alerts.
- Statutory Disclosures: In response to formal legal subpoenas, search warrants, or court mandates issued by valid jurisdictions.
4. Cookies & Tracking Technologies
Section 04 / 09We deploy essential cookies to retain dining cart items across device tabs, authenticate active account sessions, and safeguard CSRF form integrity. Non-essential analytical telemetry can be controlled at any point using the compliance panel below.
5. CCPA / State Privacy Choices & Opt-Out
Statutory RightsUnder California Law (CCPA/CPRA), Colorado Privacy Act (CPA), and Virginia CDPA, consumers retain an unequivocal legal right to opt out of the commercial sale or cross-context behavioral sharing of personal data. Use the verified compliance panel below to configure your rights:
Your Privacy Choices
CCPA / CPRA Self-Service Opt-Out Portal
Prohibits FoodHub from providing hashed behavioral metrics or aggregated audience segments to commercial advertising networks.
Restricts usage of precise GPS coordinate telemetry strictly to the duration of active delivery and store locating functions.
6. SMS & Mobile Communications (TCPA)
Federal ComplianceBy opting into FoodHub SMS alerts during digital checkout, table booking, or loyalty account registration, you consent to receive recurring automated transactional messages (order ready notices, courier tracking links) and occasional promotional messages sent to the provided telephone number.
Order Notifications & Promotional SMS Terms
By opting into FoodHub SMS alerts during digital checkout, table booking, or loyalty account registration, you consent to receive recurring automated transactional messages (order ready notices, courier tracking links) and occasional promotional messages sent to the provided telephone number.
“Consent is not a condition of purchase. Message and data rates may apply depending on your cellular provider plan. Message frequency varies according to dining activity.”
Reply STOP to unsubscribe at any time. Reply HELP for support assistance. You may additionally manage your communication profile by emailing privacy@foodhub.com.
7. Data Security & Retention Schedule
Section 07 / 09FoodHub enforces physical, technological, and procedural administrative controls including 256-bit TLS data transmission encryption and salted password hashing.
Transactional receipts and delivery geocodes are archived in warm storage for twenty-four (24) months for tax reconciliation and fraud defense, after which they are irreversibly anonymized or destroyed. Accounts inactive for greater than 36 consecutive months are purged upon written prior notification.
8. Children's Online Privacy Protection
Section 08 / 09Our online services, meal delivery infrastructure, and loyalty applications are intended solely for individuals aged thirteen (13) and older. FoodHub does not knowingly harvest or solicit personally identifiable data from minors under age 13. If you believe your child has submitted data to us without consent, please notify our team promptly to initiate immediate records erasure.
9. Contact Our Data Privacy Officer
Section 09 / 09If you have questions, complaints, or wish to submit a data erasure request, please contact our Legal Affairs division:
FoodHub Hospitality Group — Legal Affairs
Attn: Office of the Data Protection & Regulatory Compliance Officer
1200 Broadway, Suite 400, Nashville, TN 37203
privacy@foodhub.com
Replies within 48 business hours
(615) 555-0142
Mon–Fri 8:00 AM – 6:00 PM CST